Refund Policy

ServerNest doesn't take payments yet. This policy describes how refunds will work when paid plans start. We may still change it before launch, after legal review, and we'll tell early-access users before anything is charged.

The short version

• Try any paid plan free for 14 days. Cancel before the trial ends and you pay nothing.
• Changed your mind after paying? Ask within 14 days of a payment for a plan and you get it all back.
• Cancel any time, in a few clicks. Your plan keeps working until the end of the period you paid for.
• Your websites keep running whatever happens to your plan. They live on your own server.

Free trial

Every paid plan (Basic, Pro and Unlimited) starts with a 14-day free trial. You add a card (or Apple Pay, Google Pay or Link) when the trial starts, and the order page shows the date and amount of the first payment. You get an email before the trial ends. Cancel before then and nothing is charged. Each organization can have one trial.

14-day money-back promise

If you're not happy, ask for a refund within 14 days of the first payment for a plan, or within 14 days of a yearly plan renewing. We refund the full amount of that payment. You don't need to give a reason.

Cancelling

• Monthly plans: cancel any time. The plan runs until the end of the month you paid for, and then your organization moves to the Free plan. Apart from the money-back promise above, we don't refund part of a month.
• Yearly plans: cancel any time and the plan won't renew. In the first year, apart from the money-back promise above, the plan runs until the end of the year you paid for. After a yearly plan has renewed, you can cancel at any time and we refund the full months you haven't used.

Moving to the Free plan never deletes anything. Your servers, sites and settings stay, and only adding more is limited to what the Free plan allows.

Changing plans

• Moving up: the bigger plan starts at once, and you pay only the difference for the rest of the current period.
• Moving down: the smaller plan starts at the end of the period you paid for.

Failed payments

If a payment fails, we try again and email the account owner. Paid features keep working for 7 days. If the payment still hasn't gone through after that, your organization moves to the Free plan. Nothing is deleted, and you can pay at any time to move back.

If we change or stop the service

If we stop offering ServerNest, or remove a paid feature from your plan before the period you paid for ends, we refund the unused part of that period.

When we don't refund

• What you pay your server provider. That is between you and them; ServerNest never charges for your servers.
• The current period, if we close an account for serious misuse, such as attacks sent from servers managed with ServerNest.

How to ask for a refund

Email billing@servernest.io from the email address of the organization's owner, or use the Support page in the dashboard. Tell us the organization's name. We reply within two business days. Refunds go back to the card you paid with. They usually arrive within 5 to 10 business days, depending on your bank.

Who handles payments

Payments will be handled by Stripe. Its service Link sells our plans for us as the reseller and takes care of sales tax and VAT. So your receipts and invoices come from Link, and your bank statement shows LINK.COM* SERVERNEST. You can also ask Link's support for a refund. This policy applies either way.

If something looks wrong on a payment, please contact us before disputing it with your bank. We can usually fix it faster.

Your legal rights

This policy adds to your legal rights and doesn't take any away. If you are a consumer in the European Union, you also have the legal right to withdraw from a contract within 14 days. The full details will be in the product terms when paid plans start.

Questions

Email billing@servernest.io or send us a message.